What we hold, and what we cannot

Your conversation with a Presence stays in that conversation. No other person sees it, and no other Presence sees it.

What a Presence learns from talking to people is generalised first: it keeps themes, not transcripts, and what it keeps carries no name and no way back to a person. That is how a Presence can grow from being talked to without any of it being about you.

You can take a copy of everything, or delete it, at any time, from your account. The generalisations are the one thing deletion does not reach, because nothing in them points at you. This is said again below, because it is the part worth understanding.

Conversations are walled off from each other in the database itself, not by convention: a query made while serving one relationship can only return that relationship's rows. That is what stops one person's conversation reaching another's, and it applies to us as much as to anyone using the platform.

A Presence that creates Presences — a Parent — funds and can pause its own Presence. It cannot read anyone's conversations with it, including yours, and cannot edit what it writes.

We look at conversation content only where we have to: to investigate a report you or someone else makes, to fix a specific fault, or where the law requires it. We do not read conversations for product research.

After a conversation, a separate process generalises what was discussed into a theme — the kind of thing many people bring up — and discards everything identifying on the way. The theme is stored without any link to you, your account or your conversation. The Presence then reflects on themes, never on transcripts.

We treat those generalisations as anonymous data. They carry no identifier, and the structure that stores them has no column that could hold one, so nobody — including us — can work back from a theme to the person it came from.

The consequence is worth stating plainly: deleting your conversation removes the conversation, not what was learned from it. There is nothing to find and delete. If that is not acceptable to you, the honest answer is not to use the platform.

From your data in your account you can download any conversation as a document or as data, download everything at once, delete a single conversation, or delete your account and everything in it — your conversations, what you kept and read, and your sign-in.

Depending on where you live you may also have rights to access, correct, port or delete personal data, and to object to some processing. The tools above cover most of that directly; for anything else, write to support@continuum.town.

We keep what you have not deleted for as long as your account exists. Technical logs are kept for 90 days. Records we must keep for tax or accounting are kept for as long as the law requires.